Stage 2 Complaints Investigations Online Training

18 May 2023

About the event

This course is for service managers; team leaders and complaints teams involved in the investigation of stage 2 complaints. Take away practical guidance for investigating complaints Where to start; planning the investigation; identifying sources of information; asking questions and evaluating evidence. We will explore the role of the investigating manager and working with independent investigators. We will review timescales and what to do if there are delays. You will understand how to define viable timescales and resolve complaints early in the process maintaining an escalation rate under 5%. You will receive a toolkit and useful templates to draft responses and troubleshoot your complaint handling process.

CPD Provider

Knowledge Exchange Group

View member

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Event Details

Stage 2 Complaints Investigations Online Training

18 May 2023

09:45 - 15:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

Want to learn more?

Similar CPD Events

Business

Tackling County Lines Digital Conference

Knowledge Exchange Group

With a renewed focus on building strong collaborations between police forces; local authorities; edu...

31 Jan 2025

Business

Curriculum For Wales: Progression and Assessment C...

Knowledge Exchange Group

wo years into the rollout of the new Curriculum for Wales; questions still remain around progression...

31 Jan 2025

Education

Alternative Provision Conference

Knowledge Exchange Group

Join us to hear about the next steps for Alternative Provision and strategies to improve AP service...

Newcastle,

30 Jan 2025

Business

Speaking and Presenting With Impact Online Trainin...

Knowledge Exchange Group

Learn how to adopt a healthy mindset and confident thought pattern in the lead-up to presenting and...

29 Jan 2025

See more events

Send an enquiry

Use the form below to submit an enquiry to

Full Name*

Email Address*

Contact Number*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

"You don't understand anything until you learn it more than one way."

Marvin Minsky

"Education is the kindling of a flame, not the filling of a vessel."

Socrates

"You can never be overdressed or overeducated."

Oscar Wilde

"Learning never exhausts the mind."

Leonardo da Vinci

"Light up the darkness."

Bob Marley

"We are what we repeatedly do. Excellence, therefore, is not an act, but a habit."

Aristotle

"A man, though wise, should never be ashamed of learning more, and must unbend his mind."

Sophocles

"Gold has a price, but learning is priceless."

Chinese Proverb

"I am still learning."

Michelangelo, age 87

"In learning you will teach, and in teaching you will learn."

Phil Collins

"Living is easy with eyes closed, misunderstanding all you see."

John Lennon and Paul McCartney

"I am always doing that which I cannot do, in order that I may learn how to do it."

Pablo Picasso

"You cannot open a book without learning something."

Confucius

"Learning is an experience. Everything else is just information."

Albert Einstein

"The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice."

Brian Herbert

"The roots of education are bitter, but the fruit is sweet."

Aristotle

"Live as if you were to die tomorrow. Learn as if you were to live forever."

Mahatma Gandhi

"The mind is not a vessel to be filled, but a fire to be ignited."

Plutarch

"Every time man makes a new experiment he always learns more. He cannot learn less."

R. Buckminster Fuller

"All the world is my school and all humanity is my teacher."

George Whitman

"Mistakes are great, the more I make the smarter I get."

R. Buckminster Fuller

"Education is a progressive discovery of our own ignorance."

Will Durant

"The noblest pleasure is the joy of understanding."

Leonardo da Vinci

"For the best return on your money, pour your purse into your head."

Benjamin Franklin

"I am learning all the time. The tombstone will be my diploma."

Eartha Kitt

"The beautiful thing about learning is nobody can take it away from you."

B.B. King

"Teaching is only demonstrating that it is possible. Learning is making it possible for yourself."

Paulo Coelho

"Commit yourself to lifelong learning. The most valuable asset you'll ever have is your mind and what you put into it."

Brian Tracey

"Science is organised knowledge. Wisdom is organised life."

Will Durant

"It does not matter how slowly you go as long as you do not stop."

Confucius

"Wisdom comes not from age, but from education and learning."

Anton Chekhov

"Education's responsibility is to replace an empty mind with an open one."

Malcolm Forbes

"It is the art of an educated mind to be able to entertain a thought without accepting it."

Aristotle

"Education is the movement from darkness to light."

Allan Bloom

"I was obliged to be industrious. Whoever is equally industrious will succeed equally well."

Johann Sebastian Bach

"Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young."

Henry Ford

"Learn everything you can, anytime you can, from anyone you can. There will always come a time when you will be grateful you did."

Sarah Caldwell

"Knowledge speaks, but wisdom listens."

Jimi Hendrix

"Education is not the learning of facts, but the training of the mind to think."

Albert Einstein

"Education is the key to unlocking the world, a passport to freedom."

Oprah Winfrey

"Tell me and I forget. Teach me and I remember. Involve me and I learn."

Benjamin Franklin

"I had six honest men. They taught me all I knew. Their names were: Where, What, When, Why, How and Who."

Rudyard Kipling

"Education is not the filling of a pail, but the lighting of a fire."

W.B. Yeats

"We are born not to be perfect, but to learn and reflect from imperfections"

Princess Ramirez

"It’s taken me all my life to learn what not to play."

Dizzy Gillespie

"Learning is a treasure that will follow its owner everywhere."

Chinese Proverb

"Real learning comes about when the competitive spirit has ceased."

Jiddu Krishnamurti

"Education is not preparation; education is life itself."

John Dewey

"Self-education is, I firmly believe, the only kind of education there is."

Isaac Asimov

"Much to learn, you still have."

Yoda

"You do not learn to walk by following rules. You learn by doing, and falling over."

Richard Branson