About the event
This course is for service managers; team leaders and complaints teams involved in the investigation of stage 2 complaints. Take away practical guidance for investigating complaints Where to start; planning the investigation; identifying sources of information; asking questions and evaluating evidence. We will explore the role of the investigating manager and working with independent investigators. We will review timescales and what to do if there are delays. You will understand how to define viable timescales and resolve complaints early in the process maintaining an escalation rate under 5%. You will receive a toolkit and useful templates to draft responses and troubleshoot your complaint handling process.
Send an enquiry
Knowledge Exchange Group
Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.
Want to learn more?
Similar CPD Events
Business
Emotional Intelligence and Effective Communication...
Knowledge Exchange Group
Emotional intelligence (EQ) can improve your communication by allowing you to stay calm under pressu...
27 Nov 2024
Business
Alternative Provision Conference
Knowledge Exchange Group
Demand for alternative provision (AP) is on the rise; with recent statistics showing a vast increase...
London,
27 Nov 2024
Healthcare & Medical
Understanding and Implementing the Serious Violenc...
Knowledge Exchange Group
This practical interactive online training course will provide you with guidance on how to best use...
25 Nov 2024
Business
Mental Health and Wellbeing across Wales Conferenc...
Knowledge Exchange Group
Improving mental health and wellbeing across Wales is a crucial public health challenge. Join us in...
20 Nov 2024