About the event
At this interactive course; we will explore the key principles and skills of mediation. We will show how it can be used to resolve complaints from customers and manage disputes in workplace settings. Mediation can be used in many areas including health; higher education; housing; family situations and the workplace. Through the use of case studies; the course will demonstrate how to use mediation in different contexts. The course will compare mediation to other forms of dispute resolution; whilst highlighting the benefits and the circumstances in which it can be used most effectively.
Send an enquiry
Knowledge Exchange Group
Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.
Want to learn more?
Similar CPD Events
Business
Tackling County Lines Digital Conference
Knowledge Exchange Group
With a renewed focus on building strong collaborations between police forces; local authorities; edu...
31 Jan 2025
Business
Curriculum For Wales: Progression and Assessment C...
Knowledge Exchange Group
wo years into the rollout of the new Curriculum for Wales; questions still remain around progression...
31 Jan 2025
Education
Alternative Provision Conference
Knowledge Exchange Group
Join us to hear about the next steps for Alternative Provision and strategies to improve AP service...
Newcastle,
30 Jan 2025
Business
Speaking and Presenting With Impact Online Trainin...
Knowledge Exchange Group
Learn how to adopt a healthy mindset and confident thought pattern in the lead-up to presenting and...
29 Jan 2025