About the event
At this interactive course; we will explore the key principles and skills of mediation. We will show how it can be used to resolve complaints from customers and manage disputes in workplace settings. Mediation can be used in many areas including health; higher education; housing; family situations and the workplace. Through the use of case studies; the course will demonstrate how to use mediation in different contexts. The course will compare mediation to other forms of dispute resolution; whilst highlighting the benefits and the circumstances in which it can be used most effectively.
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Knowledge Exchange Group
Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.
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