Customer Experience and Resident Engagement Conference 2024
29 Feb 2024
About the event
Housing associations are committed to putting tenants at the heart of everything they do; this conference is the perfect platform that is curated towards supporting customer service teams in their roles; it brings under one roof; customer professionals; residents and key stakeholders to collaborate; engage and plan ahead so the sector can fulfil its purpose of delivering good quality homes and services to their communities. Delegates will gain knowledge and insight on key issues such as service delivery; residents engagement; communication; complaints handling; repairs and data.
The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a price they can afford. That's why we represent the work of housing associations and campaign for better housing.
Our members provide two and a half million homes for more than five million people. And each year they invest in a diverse range of neighbourhood projects that help create strong, vibrant communities.