Handling Difficult Customer Behaviour Online Training

17 Oct 2024

About the event

Attend our one-day Handling Difficult Customer Behaviours online training and learn how to approach conflict; build co-operative relationships and regain trust when dealing with customers who are considered to be ‘difficult’. During this highly interactive online training course; you will have the opportunity to put your communication skills into practice in a variety of situations. Develop techniques to support you and your team with conflict resolution and improve customer retention. Learn how to acknowledge; adapt and respond in-person; online and by telephone; as well as discussing best practice for writing letters and apologies.

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Knowledge Exchange Group

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Event Details

Handling Difficult Customer Behaviour Online Training

17 Oct 2024

10:00 - 16:00

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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