About the event
Join Holyrood Insight’s timely Handling Public Sector Complaints Scotland Conference this autumn to strengthen complaint handling processes across your organisation. What does effective complaint resolution look like? Gain insights from best practice case studies from across Scotland and embed the key values and principles required to handle stage 1 and stage 2 complaints more effectively and efficiently in your organisation. Expert speakers from across the sector will dissect common challenges faced throughout the complaint handling process. Take away practical solutions to improve your organisation’s ability to navigate challenges; including challenging complaints; and deliver improved outcomes for all.
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Knowledge Exchange Group
Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.
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