Supporting Vulnerable Tenants Online Training

23 Oct 2024

About the event

In this practical and interactive course; explore the impact of active listening and empathy when engaging with vulnerable tenants. Develop and employ effective strategies to equip you to respond to complex situations promptly and explore where these responsibilities should fall within your organisation. This course provides tools and tips for housing providers to embed in their service strategies and policies. Work with the trainer to understand how to recognise and mitigate bias and prejudice in decision-making to improve the quality of your service.

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Knowledge Exchange Group

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Event Details

Supporting Vulnerable Tenants Online Training

23 Oct 2024

10:00 - 16:00

Virtual

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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"Education is a progressive discovery of our own ignorance."

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Aristotle

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