Customer Service Root Cause Analysis Online Training

28 Nov 2024

About the event

In this highly interactive training course; you will learn how to implement the tools of Root Cause Analysis (RCA) to identify and rectify issues in your customer service provision. Proof and improve your approach by mapping the complaint journey to get to the root of human factors. You will examine different RCA methodologies to assess causes of service issues; allowing you to generate effective-long lasting solutions for improvement. You will understand how to gather and evaluate reliable evidence and learn how to effect change through clear reporting and messaging with internal and external stakeholders.

CPD Provider

Knowledge Exchange Group

View member

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Event Details

Customer Service Root Cause Analysis Online Training

28 Nov 2024

10:00 - 16:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

Want to learn more?

Similar CPD Events

Business

Tackling County Lines Digital Conference

Knowledge Exchange Group

With a renewed focus on building strong collaborations between police forces; local authorities; edu...

31 Jan 2025

Business

Curriculum For Wales: Progression and Assessment C...

Knowledge Exchange Group

wo years into the rollout of the new Curriculum for Wales; questions still remain around progression...

31 Jan 2025

Education

Alternative Provision Conference

Knowledge Exchange Group

Join us to hear about the next steps for Alternative Provision and strategies to improve AP service...

Newcastle,

30 Jan 2025

Business

Speaking and Presenting With Impact Online Trainin...

Knowledge Exchange Group

Learn how to adopt a healthy mindset and confident thought pattern in the lead-up to presenting and...

29 Jan 2025

See more events

Send an enquiry

Use the form below to submit an enquiry to

Full Name*

Email Address*

Contact Number*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

"I am still learning."

Michelangelo, age 87

"Learning never exhausts the mind."

Leonardo da Vinci

"Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young."

Henry Ford

"Education is a progressive discovery of our own ignorance."

Will Durant

"It does not matter how slowly you go as long as you do not stop."

Confucius

"The mind is not a vessel to be filled, but a fire to be ignited."

Plutarch

"Every time man makes a new experiment he always learns more. He cannot learn less."

R. Buckminster Fuller

"Education is the key to unlocking the world, a passport to freedom."

Oprah Winfrey

"Education is the movement from darkness to light."

Allan Bloom

"Tell me and I forget. Teach me and I remember. Involve me and I learn."

Benjamin Franklin

"It’s taken me all my life to learn what not to play."

Dizzy Gillespie

"I had six honest men. They taught me all I knew. Their names were: Where, What, When, Why, How and Who."

Rudyard Kipling

"All the world is my school and all humanity is my teacher."

George Whitman

"I am learning all the time. The tombstone will be my diploma."

Eartha Kitt

"For the best return on your money, pour your purse into your head."

Benjamin Franklin

"Education is the kindling of a flame, not the filling of a vessel."

Socrates

"The noblest pleasure is the joy of understanding."

Leonardo da Vinci

"Education is not the learning of facts, but the training of the mind to think."

Albert Einstein

"The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice."

Brian Herbert

"You do not learn to walk by following rules. You learn by doing, and falling over."

Richard Branson

"The roots of education are bitter, but the fruit is sweet."

Aristotle

"Mistakes are great, the more I make the smarter I get."

R. Buckminster Fuller

"Learn everything you can, anytime you can, from anyone you can. There will always come a time when you will be grateful you did."

Sarah Caldwell

"In learning you will teach, and in teaching you will learn."

Phil Collins

"The beautiful thing about learning is nobody can take it away from you."

B.B. King

"Learning is an experience. Everything else is just information."

Albert Einstein

"Education's responsibility is to replace an empty mind with an open one."

Malcolm Forbes

"Real learning comes about when the competitive spirit has ceased."

Jiddu Krishnamurti

"You can never be overdressed or overeducated."

Oscar Wilde

"Wisdom comes not from age, but from education and learning."

Anton Chekhov

"Teaching is only demonstrating that it is possible. Learning is making it possible for yourself."

Paulo Coelho

"Science is organised knowledge. Wisdom is organised life."

Will Durant

"We are what we repeatedly do. Excellence, therefore, is not an act, but a habit."

Aristotle

"Self-education is, I firmly believe, the only kind of education there is."

Isaac Asimov

"It is the art of an educated mind to be able to entertain a thought without accepting it."

Aristotle

"I was obliged to be industrious. Whoever is equally industrious will succeed equally well."

Johann Sebastian Bach

"Much to learn, you still have."

Yoda

"Live as if you were to die tomorrow. Learn as if you were to live forever."

Mahatma Gandhi

"Education is not the filling of a pail, but the lighting of a fire."

W.B. Yeats

"I am always doing that which I cannot do, in order that I may learn how to do it."

Pablo Picasso

"Education is not preparation; education is life itself."

John Dewey

"Learning is a treasure that will follow its owner everywhere."

Chinese Proverb

"A man, though wise, should never be ashamed of learning more, and must unbend his mind."

Sophocles

"Gold has a price, but learning is priceless."

Chinese Proverb

"Commit yourself to lifelong learning. The most valuable asset you'll ever have is your mind and what you put into it."

Brian Tracey

"Living is easy with eyes closed, misunderstanding all you see."

John Lennon and Paul McCartney

"You cannot open a book without learning something."

Confucius

"We are born not to be perfect, but to learn and reflect from imperfections"

Princess Ramirez

"Light up the darkness."

Bob Marley

"Knowledge speaks, but wisdom listens."

Jimi Hendrix

"You don't understand anything until you learn it more than one way."

Marvin Minsky