Effective Complaint Handling in Housing

14 Nov 2024

About the event

The recent Housing Ombudsman report on Complaint Handling Failure Orders highlighted a record high for non-compliance. The Complaint Handling Code is statutory with the Ombudsman’s power extended. Prepare for new compliance standards like Awaab’s Law; Rebuild trust with effective record keeping and tenant engagement; Enhance your approach to complaint handling; Leverage data to improve services; and build stronger; trust-based relationships with tenants. Network with colleagues from across the sector to gain insight on the latest developments from the Housing Ombudsman and how to build a more responsive; transparent and tenant-focused complaint process.

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Event Details

Effective Complaint Handling in Housing

14 Nov 2024

09:30 - 16:00

Virtual

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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