Stage 1 Complaint Handling Online Training

This training is designed for frontline staff to manage and resolve complaints from the outset effectively. Learn to identify key issues and respond to complaints promptly and effectively. Develop essential skills such as active listening; empathy; and clear communication to reassure complainants and confidently address their concerns. Take the opportunity to analyse current procedures; ask the right questions; and conduct thorough investigations while remaining aware of personal biases. Our expert trainer will explore best practices for tailoring your responses and handling challenging behaviour. Learn to craft genuine apology letters and derive lessons from past complaints to enhance service quality.