Stage 2 Complaints Online Training

13 Feb 2025

About the event

This one-day training course is your key to mastering Stage 2 complaints within the Scottish Public Services Ombudsman (SPSO) framework and the Model Complaints Handling Procedures. Attend to understand how to thoroughly investigate a complaint; after it has escalated from the frontline. Understand how to identify failings during the complaint process including recognising faults; resolving issues; and engaging empathetically with complainants during challenging interactions. As part of the course; you can apply your knowledge and skills in a practical setting by reviewing and analysing a comprehensive Stage 2 complaint case study.

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Knowledge Exchange Group

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Event Details

Stage 2 Complaints Online Training

13 Feb 2025

09:45 - 15:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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