Feel happy to handle conflict situations involving even the most difficult people. Prevent conflicts escalating by “nipping them in the bud” early; Use logic and reason to resolve conflicts; Prevent conflicts caused by ambiguous instructions; Use your voice tones and body language correctly; Avoid unnecessary conflicts caused by the misuse of humour; Use praise and appreciation to immediately reinforce any positive changes
We believe that our role as corporate trainers is to help you to achieve your goals. We believe we can help you to achieve your goals by doing two things for you: (1) By helping you to clarify your thinking in respect to certain issues of work performance, and (2) Wherever necessary, by helping you to improve your technique. We see our role as trainers is to teach you 'a system of good ideas' and to demonstrate to you a set of practical skills that you will be able to put to use the very next day. We strive to make our courses highly practical, relevant and immediately applicable to your work context. We confine ourselves to ideas, methods and techniques that are of practical value.
