Engage Customer will be examining the issues and challenges that face contact centres in our Future of the Contact Centre Conference. This will include: A focus on the plethora of new technologies that are driving the contact centre forward including Robotics and AI. The key link between engaged employees; customers and performance. How insight and analytics can deliver consistent customer experience. How the contact centre is pivotal to delivering – or not – on the brand promise The rapidly changing dynamics between self-service; social and voice contact. The transformation of the role of contact centre agents in a digital world. Where the contact centre fits into the customer journey and service design
Over the past decade we have run a series of hugely successful industry recognised live events which include Annual Summits, Conferences, Industry Awards, top-level Roundtable Focus Group Workshops which attract C-level, Senior Director-level professionals. Our online digital audiences are growing at a rapid rate, attracting substantial traffic and unique visitors per month, making them indispensable resources of information within the industry.
