COVER Claims Convention 2019

Welcome to the COVER Claims Convention! Formerly the COVER Customer Care Conference; we've given our conference an exciting makeover for 2019 to embrace a wider context and reflect the evolving insurance landscape. Customer care remains; of course; at the heart of the claims process; providing vital support for people at a time of need. But we wanted to also recognise the rapid growth of valuable added services available to customers before and after; rather than just during; a claim. ‘Preventative' help such as physiotherapy and nurse support; as well as post-claim services such as counselling for bereaved families. Add to this the technological advances empowering underwriters to create more innovative and inclusive policies together with a commitment to solid advice designed to boost successful claims and you've got the potential to really change lives