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Business

Qualify Your Lead

eLearning Plus

The aim of this course is to provide the learner with an understanding of the qualification process...
Online Course
Business

Telephone Etiquette

eLearning Plus

The aim of this learning module is to provide the learner with the knowledge and skills necessary to...
Online Course
Business

Complaint Handling

eLearning Plus

The aim of this learning module is to provide the learner with best practices for handling complaint...
Online Course
Business

Customer Service Success

eLearning Plus

The aim of this learning module is to provide the learner with the foundational principles of custom...
Online Course
Business

Building Customer Loyalty

eLearning Plus

The aim of this learning module is to provide the learner with extensive knowledge and practical ski...
Online Course
Business

Vulnerable Customers

eLearning Plus

The aim of this learning module is to provide the learner with an understanding of vulnerability: en...
Online Course
Business

How to say “NO” in the right way

eLearning Plus

The aim of this learning module is to provide the learner with the skills to effectively decline req...
Online Course
Business

Assertive vs Aggressive

eLearning Plus

The aim of this learning module is to provide the learner with the skills to navigate assertiveness...
Online Course
Business

Develop a Simple Process for Escalation

eLearning Plus

The aim of this learning module is to provide the learner with the knowledge and skills to create ef...
Online Course
Business

Dealing with Angry Customers

eLearning Plus

The aim of this learning module is to provide the learner with insights into the causes behind encou...
Online Course
Business

Supporting your Front Line Employees

eLearning Plus

The aim of this learning module is to provide learners with the skills required to robustly support...
Online Course
Business

Embedding Diversity – A Manager’s Guide

eLearning Plus

The aim of this learning module is to provide the learner with an awareness of the Equality Act 2010...
Online Course
Business

Unconscious Bias

eLearning Plus

The aim of this learning module is to provide the learner with an understanding of unconscious bias...
Online Course
Business

Introduction to Disability Awareness

eLearning Plus

The aim of this learning module is to provide the learner with understanding of 'disability;' outlin...
Online Course
Business

Introduction to Equality & Diversity

eLearning Plus

The aim of this learning module is to provide the learner with an awareness of the Equality Act 2010...
Online Course
Business

Introduction to Mental Health Awareness

eLearning Plus

The aim of this learning module is to provide the learner with insights into various mental health c...
Online Course
Business

Language & Terminology Snapshot

eLearning Plus

The aim of this learning module is to provide the learner with the knowledge of using the correct la...
Online Course
Business

Visual Impairment Snapshot

eLearning Plus

The aim of this learning module is to provide the learner with an understanding of the term 'Visual...
Online Course
Business

Understanding and Combating Modern Slavery

eLearning Plus

The aim of this learning module is to provide the learner with an in-depth comprehension of contempo...
Online Course
Business

Managing Stress & Anxiety in the Workplace

eLearning Plus

The aim of this learning module is to provide the learner with the skills to comprehend; recognise;...
Online Course
Business

Mental Health First Aid in the Workplace

eLearning Plus

The aim of this course is to provide the learner with insights into various mental health conditions...
Online Course
Business

Bullying and Harassment in the Workplace

eLearning Plus

The aim of this learning module is to provide the learner with a detailed understanding of the impac...
Online Course
Business

Termination of Employment

eLearning Plus

The aim of this learning module is to provide the learner with guidance through the employee termina...
Online Course
Business

Discipline and Grievance

eLearning Plus

The aim of this learning module is to provide the learner with the skills needed to adeptly manage d...
Online Course
Business

Effective Absence Management

eLearning Plus

The aim of this learning module is to provide the learner with the essential knowledge required to i...
Online Course
Business

Whistleblowing

eLearning Plus

The aim of this learning module is to provide the learner with a fundamental understanding of whistl...
Online Course
Business

Right to Work

eLearning Plus

The aim of this learning module is to provide the learner with insights into various systems and pro...
Online Course
Business

Performance Reviews

eLearning Plus

The aim of this learning module is to provide the learner with a fundamental understanding of the pe...
Online Course
Business

HR for Non-HR Managers

eLearning Plus

The aim of this learning module is to provide the learner with a robust understanding of Human Resou...
Online Course
Business

Effective Recruitment

eLearning Plus

The aim of this learning module is to assist learners in acquiring the skills and knowledge necessar...
Online Course
Business

Transitioning to Management – The First Year

eLearning Plus

The aim of this learning module is to provide the learner with an understanding of the managerial re...
Online Course
Business

Team Working Excellence

eLearning Plus

The aim of this learning module is to equip learners with a comprehensive grasp of Team Working Exce...
Online Course