Customer Service Making a Difference

Training Course • Big Picture Training & Learning Design

About the CPD course

Customer Service Making a difference is a values-based industry specific customer service training program; designed for employees working in the social housing sector and drawing on our wealth of experience. The program provides delegates with training in crucial customer service skills; delivered through a social housing lens. It takes a blended learning approach; consisting of an online or face to face workshop; supported by post workshop self-paced; self-study and a digital learning toolkit. The program is tailored to reinforce your organisations vision; values and expected behaviours; and can be designed to meet any key organisational; strategic and regulatory deliverables.

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Big Picture Training & Learning Design

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Tenancy Management in Community Housing

Big Picture Training & Learning Design

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Big Picture Training & Learning Design

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Big Picture Training & Learning Design

At Big Picture Training, we have an audacious mission to be a first choice provider of first class, best practice training to the not for profit sector. With 30 years experience of operational management, training and leadership development for social housing providers in the UK and Australia, Big Picture offers bespoke and tailored e-learning solutions, on-line training, blended learning and face to face training workshops.