Giving Great Customer Service

Online Course • Direction Training Associates

About the CPD course

This programme uses hospitality best practice standards in customer service. Learners explore negative and positive behaviours and the impact on customer service. Standards for the Hospitality welcome and goodbye are set. The programme develops from this base module to looking at Handling different customers by identifying customer behaviours and needs including an overview of the needs of customers with disabilities and people from other cultures. The programme finishes with applying the knowledge to when things go wrong and ensuring customer problems are handled positively.

CPD Provider

Direction Training Associates

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Direction Training Associates

Hospitality training consultancy now specialising in online learning for SME's, large corporate businesses and individual learners. We aim to make your investment in training work by ensuring your company style, standards and individual needs are central to any training. Our aim is to build long term relationships with our clients based on mutual trust and whether you choose a one off course, or a training package we will ensure you are supported throughout.