Courageous Conversations

Training Course • First Thought Training

About the CPD course

When difficult conversations present themselves; it is important to know how to approach them depending on their type. This course will assist delegates in their approach to conversations that could be of an emotional or sensitive nature or alternatively they could be a grievance or complaint. Delegates will learn how to approach each type of conversation in a professional and polite manner in order to regain effective relationships; either from a personal or professional perspective.

CPD Provider

First Thought Training

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First Thought Training

First Thought Training has a wealth of experience working with NHS Trusts and other healthcare organisations. We offer dedicated support in the development and delivery of focused and measurable training and a diverse range of professional training courses to the health and social care sector.