Managing Complaints

Training Course • First Thought Training

About the CPD course

As the NHS strives for greater consistency in the ways that it improves services to their patients; it has an underlying obligation to patients to understand their expectations and deliver against them. One of their key strategies is to reduce the number of verbal and written complaints. This workshop studies those written complaints; which the NHS must deal with in a timely and fair way for the public. It will also focus on what the NHS constitution says are the rights of the individual; the doctor and how the NHS will support you; the doctor. This programme has been designed to ensure Doctors are aware of their own responsibilities when a complaint occurs but also of the support they can expect to receive.

CPD Provider

First Thought Training

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First Thought Training

First Thought Training has a wealth of experience working with NHS Trusts and other healthcare organisations. We offer dedicated support in the development and delivery of focused and measurable training and a diverse range of professional training courses to the health and social care sector.