This module will teach you the main principles of providing excellent customer service. The key focus of this training is to exceed customer expectations and create customer delight using the FLOW service concept. You will cover: Fashioning Service Excellence; Looking to Impress; Overcoming Obstacles; Working Together.
Using the latest technology, Flow delivers a continuously evolving learning and development solution tailored to the hospitality and tourism sector, providing accredited, certificated training throughout the industry.
Easily tailored to fit into your business, Flow will have a significant impact on productivity and profitability by developing and motivating staff, reducing training costs and increasing sales. Flow has been designed to inspire learning through our comprehensive portfolio of innovative and engaging online modules. We also deliver control and visibility of all learning and development activity through our versatile and intuitive management system, The Flow Zone.