Digital-based support requires different approaches; understanding and techniques to telephone helpline skills. Whether your service already offers; or is considering digital-based channels; this course provides vital insights on how to respond to service users effectively through written communication. Through practical exercises and exploring best practice for each channel; you can ensure the people contacting and accessing your service receive high quality; consistent delivery across all your channels.
Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have around 350 members in the UK and internationally from large national charities to small local and specialist charities as well as some businesses. We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.
