CPD Courses

Level 1 - Essential Helpline Skills Online

Online Course Helplines Partnership

About the CPD course

Essential Helpline Skills Online is a foundation level course; recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals. This is a skills-based course that will give you the tools you need to confidently respond to calls to your helpline.

CPD Provider

Helplines Partnership

Helplines Partnership

Helplines Partnership

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have around 350 members in the UK and internationally from large national charities to small local and specialist charities as well as some businesses. We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

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