Centre for Learning: Spotlight on Damp and Mould eLearning
Online Course
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Housing Ombudsman Service
About the CPD course
Centre for Learning: Spotlight on Damp and Mould eLearning This module shares the results and recommendations of the Housing Ombudsman’s Spotlight on Damp and Mould Report; which was published in October 2021 and the follow up report published in February 2023.The course will enable participants to: Identify the reasons why we focused on damp and mould for this Spotlight Report. Select the reasons why complaints are a valuable learning opportunity. Identify the 10 key factors which impact how successful damp and mould plans are in practice. Once participants have completed this module; they can sign up for the virtual classroom which gives landlords and other housing professionals the opportunity further embed the key learning objectives and to discuss the recommendations from Spotlight on Damp and Mould report published in October 2021 and the follow up report published in February 2023.
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
