Centre for Learning: Spotlight on Damp and Mould virtual classroom
Training Course
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Housing Ombudsman Service
About the CPD course
This module virtual classroom allows attendees to discuss the results and recommendations of the Housing Ombudsman’s Spotlight on Damp and Mould published in October 2021 and the subsequent follow up report published in February 2023. It is an opportunity to share good practice happening in the sector with regards to damp and mould in the housing sector and to network.
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
