Emotional Labour and Resilience

Webinar • Shelter

About the CPD course

This webinar provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings; making people comfortable; or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Staff working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour; skills to enhance their resilience; and models of reflective practice. The training also serves as an excellent reminder of ‘why I do this job’ and can assist in avoiding ‘job burnout’.

CPD Provider

Shelter

View Profile

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Shelter

Shelter tackles the root causes of the housing crisis by challenging the people in power to make our vision of a home for everyone a reality. We lobby the government and local authorities for new laws and policies, and more investment, to improve the lives of homeless and badly housed people.