Handling Challenging Situations

Training Course • Shelter

About the CPD course

This course will support participants to recognise and address challenging situations using a range of strategies developed through psychological theories. The training will support participants to effectively manage difficult conversations and situations and be able to diffuse situation before they escalate. Having training delivered face-to-face allows more time for interactive groupwork; activities and questions. Delegates also benefit from receiving a detailed course handbook to revisit when back at their desk.

CPD Provider

Shelter

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Shelter

Shelter tackles the root causes of the housing crisis by challenging the people in power to make our vision of a home for everyone a reality. We lobby the government and local authorities for new laws and policies, and more investment, to improve the lives of homeless and badly housed people.