Sales and Service Essentials

Online Course • Upskill People

About the CPD course

This course is all about getting the most out of your relationship with your customers and being successful. Includes: Getting on with people leading to greater job satisfaction; Steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel; Spotting buying signals; Knowing that product knowledge is key to successful sales; How to increase sales, by up selling, linking products, offering alternatives, the power of touch and offering an opinion; Dealing with difficult situations; The simple rules for managing queues and signalling for help.

CPD Provider

Upskill People

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Upskill People

Upskill People is a true innovator in the global online learning market, using our unshakeable belief in people’s potential to help upskill millions every year. We’re purpose-driven with a wealth of 25 years’ experience, but our real difference lies in one simple fact: our course content is the ‘best in class’. Our principles: ‘Understand, Innovate and Deliver’, are as important today as ever. Clients both large and small trust us to help them overcome some of their biggest challenges, namely: building people’s confidence, accelerating their productivity and developing more effective managers who lead their teams to greater performance.