Workplace aggression is any incident in which a person is abused; threatened; or assaulted in circumstances relating to their work. Dealing with customers and colleagues could potentially lead to aggression and you need to be aware of the signs; contributing factors and what to do should it happen. Includes: what can make people angry and trigger workplace aggression and how to eliminate or reduce these triggers; communicating effectively as an effective deterrent; identifying irrational behaviour and how to calm situations; how to handle one-to-one confrontations during and after; how to respond to confrontation; observation and listening skills; memorising vital information.
Upskill People is a true innovator in the global online learning market, using our unshakeable belief in people’s potential to help upskill millions every year.
We’re purpose-driven with a wealth of 25 years’ experience, but our real difference lies in one simple fact: our course content is the ‘best in class’. It’s remarkable because it delivers measurable outcomes.
We’re not constrained by conventional academic theories, so our solutions are as practical and relevant as they are inspired. People are the most important growth driver in the global economy, which is why we’ve developed exciting series like Managing People and Safety, Health & Wellbeing. They promote a positive culture, reduce risk and deliver extraordinary results.
