CPD Courses

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Business

See the latest Customer Services CPD courses from the Business industry

Showing 48 of 853 results

Customer Services

Introduction to REBT: Rational Emotive Behaviour T...

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Rational Emotive Behaviour Therapy (REBT) is a talk-based therapy grounded in the principle that the...
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Falls Prevention (Hospice)

Blue Stream Academy Ltd

Whilst having a fall can happen to anyone; they are not an inevitable occurrence; they are usually d...
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Working in Confined Spaces Certification

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Preventing physical injury in the workplace should be a key concern for all employers; but any appro...
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Customer Services

Dealing with HMRC in Relationship to New Employees...

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

When recruiting a new employee; it is important to observe HMRC’s rules and regulations concerning p...
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Customer Services

Supporting Confidence Building in a Team

Blue Stream Academy Ltd

This course has been developed for those who have responsibility for supporting colleagues with conf...
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Customer Services

Achieving Sales on the Telephone Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

The Achieving Sales on the Telephone course will teach you the skills and give you the tools you nee...
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Customer Services

Promoting Positive Behaviour Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Undesirable behaviour in the workplace or home can weaken relationships; lower morale and create a t...
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Customer Services

Assertiveness Skills Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Being assertive can help you achieve your goals. Assertiveness is a confident behaviour; which can...
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Customer Services

Rational Decision Making Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Every day; we make hundreds of decisions. For the most part; the outcomes are inconsequential. Howev...
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Customer Services

Bridal Hair Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

This course gives you everything you need to know about becoming a freelance bridal hair stylist. A...
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Customer Services

The Dangers of Texting while Walking Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

The implications that texting while walking may cause are often overlooked; we all know the dangers...
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Customer Services

An Understanding of NHS Cancer Screening Programme...

Blue Stream Academy Ltd

The three NHS cancer screening programmes in England; Cervical Screening; Breast Screening and Bowel...
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Bridal Makeup Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

This Bridal Makeup mini course gives you everything you need to know about becoming a freelance brid...
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Customer Services

Sales Talk - Understanding the Jargon Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Every industry has its own jargon; and sales is no exception. To an outsider; or those new to workin...
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Customer Services

Bullying and Harassment

Blue Stream Academy Ltd

This module contains the key definitions and legal considerations relating to bullying; harassment;...
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Customer Services

Buying & Selling Online Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Over the past 25 years; the commercial landscape has undergone a seismic shift. Rather than relying...
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Customer Services

Understanding the National Insurance Contributions...

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

In the UK; all employees aged 16 and over must pay National Insurance contributions; as do employers...
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Customer Services

Vegan Health; Nutrition and Lifestyle Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Veganism is the perfect solution for those looking to adopt a healthy and proactive style geared tow...
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Customer Services

Drug and Alcohol Awareness

Blue Stream Academy Ltd

This module is recommended for clinical job roles as it includes specific information on mental capa...
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Customer Services

Closing Techniques Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

In this course; you will learn how to maximise your chances of closing a sale; using various techniq...
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Customer Services

The Complete Cupcake Decorating Pack

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Includes the Following Courses. Cupcake Decorating – Emoji Pack Cupcake Decorating – Animal Pack Cu...
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Customer Services

Online Access to Prospective (Future) Records

Blue Stream Academy Ltd

All GP surgeries are required to give all patients in England online access to new information as it...
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Customer Services

Communication Skills Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

In this course; you will learn how to sharpen your communication skills and how to use them to posit...
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Customer Services

Freedom of Information Act Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

The Freedom of Information Act 2000 (FOIA) ensures that public bodies and organisations uphold the p...
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Customer Services

Seasonal Influenza Vaccination

Blue Stream Academy Ltd

With the flu virus constantly changing; immunising people on an annual basis is important to help pr...
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Customer Services

Communication Techniques for Managers Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

This course will give you the skills to help you to communicate better in the workplace. This cours...
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Customer Services

Global Anti-bribery and Corruption Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Bribery and corruption are massive problems facing almost every industry across the globe. These une...
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Customer Services

Excel for Marketers

GoSkills Ltd

Learn how to use Excel to gain data-driven insights with the GoSkills Excel for Marketers course. Th...
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Customer Services

Radiography 1: Introduction to Radiography

Blue Stream Academy Ltd

This module is intended to create an understanding of what is meant by radiation dose; the character...
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Customer Services

Conducting Rewarding Meetings Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Conducting effective and engaging meetings offers many rewards: increasing productivity; maximising...
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Customer Services

The Proceeds of Crime & Terrorism Acts Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

The Proceeds of Crime Act (POCA) 2002 and the Terrorism Act (TACT) 2000 are key pieces of legislatio...
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Customer Services

Radiography 2: Radiation Safety

Blue Stream Academy Ltd

This module is intended to equip dental professionals with vital information on radiation safety; sa...
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Customer Services

Conflict Resolution in the Workplace

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

This course will consider what conflict is as well as its impact and role in the workplace. We will...
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Customer Services

Making your sales pitch certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

To persuade a prospective client to make a purchase; you need to make a convincing sales pitch. Your...
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Customer Services

Radiography 3: Dental Radiography Equipment

Blue Stream Academy Ltd

This module is intended to be insightful into both manual and digital radiograph processing; and the...
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Customer Services

Contour and Highlighting Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

This course gives you everything you need to know about learning how to contour and highlight. At t...
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Customer Services

The HMT Sanctions List Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

HM Treasury maintains comprehensive records of all persons and entities currently subject to sanctio...
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Customer Services

SharePoint Online

GoSkills Ltd

This online SharePoint course equips SharePoint administrators and users with the skills they need t...
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Customer Services

Radiography 4: Radiography Regulations and Special...

Blue Stream Academy Ltd

This module is intended to offer comprehensive knowledge on radiography regulations and essential co...
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Customer Services

Customer Care Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

This course will give you all of the information you require to effectively deal with customers in a...
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Customer Services

Identifying and Exceeding Customer Expectations Ce...

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Understanding who your customers are and what they need is important in today’s rapidly changing bus...
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Customer Services

Radiography 5: Quality Assurance

Blue Stream Academy Ltd

This module is intended to deliver information on the application and significance of quality assura...
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Customer Services

Customer Relationship Management Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Customer relationship is an imperative part of any modern day business. Building long lasting relat...
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Customer Services

Negotiating and the Concept of the Three P's Certi...

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Negotiating is a key sales skill that can make all the difference to closing or losing a deal. Negot...
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Customer Services

Evacuation Chair

Blue Stream Academy Ltd

Our new Evacuation Chair module aims to give you an understanding of the purpose of evacuation chair...
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Customer Services

Legal and Ethical Issues 1: An Overview of Legal a...

Blue Stream Academy Ltd

This module is intended to outline the key legal and ethical frameworks dental professionals need to...
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Customer Services

Data Protection Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Data protection. It is a phrase that everyone is familiar with but do you know what it really means...
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Customer Services

Onboarding Best Practice Certificate

Be-A Education Ltd T/A New Skills Academy and Staff Skills Training

Onboarding Best Practices Certificate; Onboarding is the process of introducing a new employee to yo...
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