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This event took place on 12th August 2020, so you won't be able to enquire. They may run the event again in the future. Contact the member by visiting their profile using the 'Member Profile' link above.

Developing Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who have some prior helpline experience. The course will give you the skills to understand challenging calls; how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries.

Online training course

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Become a CPD Provider
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