How to capture; record and measure the impact of a helpline service can be a challenge for organisations. Yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice; types of data; data collection; ethics and data sharing. Using case studies and practical exercises youll learn how to frame your helplines impact; capture outcomes; collect and interpret data and create a practical action plan for your organisation.
Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have around 350 members in the UK and internationally from large national charities to small local and specialist charities as well as some businesses. We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.