Risk Screening and Conversation Management Techniques

This course includes the methodology behind effective conversation management; intelligent questioning; listening techniques and robust risk assessment when identifying truthful and deceptive statements. It incorporates eLearning; group discussions; worksheets and assessments; case studies and practical exercises in developing knowledge; skills; techniques and confidence in a safe and controlled environment. Training is further supported by a comprehensive mentoring suite whereby we provide a development mechanism when moving from the ‘virtual classroom’ into the ‘live environment’. Specific modules can be selected to create a bespoke course as required.