Navigating challenging situations with diplomacy and tact
About the CPD course
You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course; you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively; write diplomatic and tactful e-mails; and handle angry and manipulative coworkers.
Generation Leader provides the most innovative online management and leadership global solution for ambitious students and young professionals. Utilising the latest technology, the world’s most trusted on demand content and globally recognised accreditations, users have the tools, flexibility, community and the confidence to stand out and be successful.
We believe in the importance of an exceptional management and leadership programme being available to everyone who aspires to reach their full potential, regardless of location or financial resources.
The Generation Leader Vision:
To universally inspire and satisfy every ambitious student and young professional’s desire to achieve their management and leadership dreams. Enabling the next generation of leaders.