Everyone working in a healthcare organisation has heard about clinical governance; but few people know exactly what is involved. The course explains how clinical governance works as a critical operational system made up of key components that all drive the continuous improvement of quality and safety of patient care. Components include: quality improvement; quality assurance; clinical audit; evidence-based practice; risk assessment and management; incident reporting; root cause analysis; patient safety; and staff appraisal and continuing development. The course is evidence-based and practical. It reviews current research on the components and includes useful tools and techniques for carrying out the components.
We were founded in 1986, so we have over 20 years' experience serving healthcare organizations. Over that time, the healthcare sector in the countries where we work has changed dramatically. Throughout these changes, we have responded rapidly to changing expectations and helped the organizations we work with to be better prepared for new challenges related to the quality and safety of patient care.
We provide about 175 educational or consultancy services a year. Our customers have included public sector healthcare organizations, government bodies, Royal Colleges, private sector healthcare organizations, and others. Each year, we provide services for more than 50 healthcare organizations, in most cases directly with the staff that provide direct patient care services.
We have extensive experience working in university hospitals, community hospitals, primary care settings including individual general practices, mental health care settings for a full range of mental health services, services for people with learning disabilities, and other healthcare services.