Root Cause Analysis Workshop

Workshop • Healthcare Quality Quest

About the CPD course

The root cause analysis (RCA) workshop involves clinical staff and managers working in teams to analyse incidents in healthcare settings. The workshop goes beyond investigation to learn how to make patient care processes and systems safer and prevent the incident from happening again. Teams find the root causes of an incident and plan effective and feasible actions to improve patient safety in the future. The workshop includes what’s involved in human factors and helps to reduce the fear staff have about being blamed for what happened. The workshop content applies current evidence about the effectiveness of RCA in healthcare organisations.

CPD Provider

Healthcare Quality Quest

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Healthcare Quality Quest

We were founded in 1986, so we have over 20 years' experience serving healthcare organizations. Over that time, the healthcare sector in the countries where we work has changed dramatically. Throughout these changes, we have responded rapidly to changing expectations and helped the organizations we work with to be better prepared for new challenges related to the quality and safety of patient care. We provide about 175 educational or consultancy services a year. Our customers have included public sector healthcare organizations, government bodies, Royal Colleges, private sector healthcare organizations, and others. Each year, we provide services for more than 50 healthcare organizations, in most cases directly with the staff that provide direct patient care services. We have extensive experience working in university hospitals, community hospitals, primary care settings including individual general practices, mental health care settings for a full range of mental health services, services for people with learning disabilities, and other healthcare services.