Centre for Learning: Spotlight on Attitudes; Rights and Respect eLearning
Online Course
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Housing Ombudsman Service
About the CPD course
This eLearning shares the results and recommendations of the Housing Ombudsman’s Spotlight on Noise (released October 2022) and the subsequent follow up report (released April 2024). The aim is to share the findings from the 'Spotlight Report on Noise Nuisance' published in October 2022 and the subsequent follow up report released in 2024. The course will enable participants to: Recall the reasons why we focused on noise for this ‘Spotlight Report’; Identify good examples of how landlords are building community relations; Select key elements of our recommendations; Highlight the steps landlords have taken to change their noise policies and procedures.
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
