Delegates learn how to navigate the complex maze of having difficult conversations; managing performance; and giving bad news. Offering a proactive and hands on approach to teaching; the TCM trainers equip delegates with the confidence to have those crucial conversations; to prevent disputes before they escalate out of control and; to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.
TCM empowers people and organisations to adopt person-centred, values based approaches to dispute and complaints resolution; employee relations; human resources; management and leadership. We work in partnership with our customers to develop their overarching people and culture strategy and embed a person-centred values based organisational culture. This includes developing the core values, systems, processes and behaviours which encourage cooperative problem solving, open dialogue and stakeholder engagement.
