HR as Coach and Mediator

Training Course • The TCM Group

About the CPD course

HR as Coach & Mediator™ provides delegates with the skills to be able to respond calmly and neutrally during the various stages of conflict. It looks at a range of active listening and reframing skills to move a situation forward; to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example. This two-day course builds on delegates’ instinct for resolution; using their experience of conflict coaching; mediation or purely a desire to understand these areas more. It offers a tried and tested model of mediation along with a series of practical tips and guides to help them secure a positive resolution in workplace disputes.

CPD Provider

The TCM Group

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The TCM Group

TCM empowers people and organisations to adopt person-centred, values based approaches to dispute and complaints resolution; employee relations; human resources; management and leadership. We work in partnership with our customers to develop their overarching people and culture strategy and embed a person-centred values based organisational culture. This includes developing the core values, systems, processes and behaviours which encourage cooperative problem solving, open dialogue and stakeholder engagement.