Delegates will learn how and when to influence others and the difference between assertive and aggressive behaviour. This content will focus on those inter-personal skills that are an... Read more
The Clinical Leadership Competency Framework was set up by the NHS to encourage doctors to take responsibility for leading their teams in professional and effective ways. This programme... Read more
This course looks at the old contract and contrasts it with the new. It highlights the importance of utilising your AP’s to maximum effect to ensure you are making the most of your... Read more
With revalidation upon us and appraisals and PDP’s taking centre stage; doctors must have the ability to plan their working time to maximise their effectiveness through their job... Read more
The delegate will learn how to manage; counter and successfully deal with a conflict situation ensuring a satisfactory conclusion.
Delegates will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to deal specifically with poor performance and managing... Read more
The delegate will learn how to distinguish between good and poor performance and monitor accordingly.
Delegate will learn that finding the key to what inspires and motivates people is never easy. It has often been said that motivating individuals is much harder than creating an... Read more
Delegates will learn the mechanics of a good negotiation. All sales people need to be able to determine when the sale has been successful and where the negotiation starts. This can be... Read more
The delegate will learn how to understand non-verbal messages and be able to use various techniques for understanding others and being understood clearly.
Delegates will learn that personal management is an essential part of the manager’s business success. People will more readily follow a leader who is confident; competent and in... Read more
The delegate will learn how to prepare and structure presentations for maximum effect.
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