All organisations hold and process personal data on their staff; clients and/or suppliers; and the 1998 Data Protection Act seeks to regulate how this information is handled. A data... Read more
Bullying and harassment in the workplace can; in addition to creating an unhappy and unproductive environment; carry legal implications for employers. Our Dignity at Work module will... Read more
Surveys of office workers; conducted by the Health and Safety Executive; have revealed that many employees experience pain and discomfort following extended periods of working with... Read more
Of the increasing number of vehicles on Britain’s roads each year; many are being driven for business purposes. The road safety problems associated with this group of drivers are... Read more
An estimated 2 million people in the UK have an addiction to some form of substance; and it’s estimated that alcohol alone costs the country ?21 billion. This module aims to raise... Read more
Most business people would not put being able to write well at the top of their key skills list – and yet writing is still the primary communication medium in most organisations. Read more
This module looks at how you can write good minutes for your meetings in an easy-to-read style; describing how agendas and minutes are related and demonstrating appropriate formats and... Read more
Email has changed the way that we do business; but lately we’ve been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email... Read more
The Civil Contingencies Act defines an emergency as an event or situation which threatens serious damage to human welfare in a place in the UK; the environment of a place in the UK; or... Read more
Emotional intelligence (EI) is the ability of individuals to recognise their own and others’ emotions; to discriminate between different feelings and to use this information to... Read more
Every forward-thinking organisation now aims to be a good employer; and to be a business that delivers accessible and high-quality customer service. This includes ensuring equality of... Read more
Facilitation is the term that we use to describe tasks that are assisted; or any activity which makes tasks for others easy; and it’s become a key feature of the modern workplace. The... Read more
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