The online Customer Service Skills Level 2 Course aims to provide great insight into the skills and knowledge related to working in a large and ever-growing field of the customer... Read more
The online Cat Anxiety Course aims to provide great insight into the skills and knowledge related to identifying signs of stress and managing emotions; while discussing emotional health... Read more
The online Animal Care Level 2 Course aims to provide great insight into the skills and knowledge related to caring for animals; discussing animal rights and welfare; nutrition and... Read more
The online Food Safety and Hygiene Course aims to provide an insight into the skills and knowledge related to promoting good healthy procedures when preparing; handling and storing food... Read more
The online Behavioural Therapy Course aims to provide an insight into the skills and knowledge related to behavioural therapy techniques; therapy selection and more.
The online Sociology Course aims to provide an insight into the skills and knowledge related to working in this area and applying these principles to the working world.
This programme uses hospitality best practice standards reflecting professional procedures in food service. The programme can be used by companies or individuals to upskill; benchmark... Read more
This programme uses hospitality best practice standards in customer service. Learners explore negative and positive behaviours and the impact on customer service. Standards for the... Read more
What is the difference between a sauvignon blanc and chardonnay? ….. How do I open champagne?…. How can I recommend a wine to a customer? …. No need to be a sommelier and... Read more
Housekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work; but Housekeeping has an extremely valuable... Read more
The first few weeks of starting a new job are critical. Staff make the decision if they like the job or not. This decision is based not only on whether they like their manager... Read more
In this course participants will learn how to take personal responsibility for food safety; how to control contamination using best storage practices and how to prevent... Read more
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