Complaints Management When problems lead to a customer complaint it's important that your staff are aware of how to respond and what procedures they should follow when it comes to... Read more
This module will teach learners: The difference between leadership and management How to evaluate a range of leadership styles for their benefits and potential impact on individuals and... Read more
This module will cover: The Freedom of Information (FOI) Act; and know who it applies to How to identify the types of information that are and are not covered by the FOI Act How the FOI... Read more
Health and Safety laws are designed to protect you; your staff and the public from accidents in the workplace. To help ensure your employees understand their responsibilities; we've... Read more
This online module will help your coaches; trainers and mentors to understand the value of targets in learning and how to set them effectively
This elearning module will give your coaches; trainers and mentors the skills they need to ask questions effectively; ultimately enhancing learning outcomes for those receiving the... Read more
This module will show trainers how to: Identify the information required to successfully set learning needs and objectives ; Consider individual learning needs and styles in the... Read more
A facilitated day workshop focusing on the principles of Building Information Modelling (BIM).
This is a one-day intensive course on ethical hacking designed to teach some of the techniques and tools used by white hat hackers to help better secure organisations networks from... Read more
This online course is designed to give you a solid foundation in using Microsoft Word effectively for work and study. It includes basic and intermediate level lessons delivered via 40... Read more
This online course is designed to empower you to build successful desktop databases with Microsoft Access in 40 practical tutorials. The course is geared to a beginner and includes... Read more
This online course is designed for anyone who wants to learn how to prepare and deliver a speech that commands the audience's attention. You will learn how to overcome your nerves... Read more
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