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Organisation Description

With more than 15 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.

Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2017 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.

CPD Courses and Workshops Available

  • CCA Recognition Programme for Talented Front-Line Advisors

    Webinar | CCA Global

    CCA Global

    Programme to recognise and promote the best front-line talent in customer service. The programme will build on existing skills and traits to support ongoing personal development.

  • CCA Recognition Programme for Talented Front-Line Managers

    Webinar | CCA Global

    CCA Global

    Programme to equip customer service team leaders with the skills and competencies required for managing teams in a multi-channel digital environment and to present them with a fresh and up to date perspective on front-line support and engagement.

  • CCA Inspire – A reward programme for high performing front-line colleagues and front-line managers

    Webinar | CCA Global

    CCA Global

    An educational programme which recognises top talented agents and team leaders and develops their existing skills and gives them access to and an understanding of the wider industry.