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Organisation Description

Hospitality training consultancy now specialising in online learning for SME’s, large corporate businesses and individual learners. We aim to make your investment in training work by ensuring your company style, standards and individual needs are central to any training. Our aim is to build long term relationships with our clients based on mutual trust and whether you choose a one off course, a longer term development plan or a training package we will ensure you are supported throughout.

We put emphasis on what happens back in your workplace and particularly specialise in developing your own Managers to run their own training based on your business needs. We can work with you to develop your in house personnel and training function on a long term basis, using many different methods on a number of days that suits your budget and this is an area of our work which is developing rapidly.

CPD Courses and Workshops Available

  • Professional Food Service

    Online Course | Direction Training Associates

    Direction Training Associates

    This programme uses hospitality best practice standards reflecting professional procedures in food service. The programme can be used by companies or individuals to upskill; benchmark training or learn new skills. Topics covered are: Laying tables; Handling glassware; General restaurant preparation; Boxing tables; Napkin folding standards; Restaurant service; Carrying and clearing plates; Silver service techniques; Buffet service; Menu knowledge; Presenting menus and taking orders and Using positive selling skills.

  • Giving Great Customer Service

    Online Course | Direction Training Associates

    Direction Training Associates

    This programme uses hospitality best practice standards in customer service. Learners explore negative and positive behaviours and the impact on customer service. Standards for the Hospitality welcome and goodbye are set. The programme develops from this base module to looking at Handling different customers by identifying customer behaviours and needs including an overview of the needs of customers with disabilities and people from other cultures. The programme finishes with applying the knowledge to when things go wrong and ensuring customer problems are handled positively.

  • Professional Wine and Champagne Service

    Online Course | Direction Training Associates

    Direction Training Associates

    What is the difference between a sauvignon blanc and chardonnay? ….. How do I open champagne?…. How can I recommend a wine to a customer? …. No need to be a sommelier and indeed many restaurants do not require that level of knowledge. However whatever type of restaurant you work in a base knowledge of wine and champagne and professional service standards will increase your confidence and professionalism and the customer experience. You can use all the modules within this programme or select just one that fits your needs.

  • Professional Housekeeping

    Online Course | Direction Training Associates

    Direction Training Associates

    Housekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work; but Housekeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping; locally; nationally and internationally. You can use all the modules within this programme or select just one that fits your needs.

  • Work Aware!

    Online Course | Direction Training Associates

    Direction Training Associates

    The first few weeks of starting a new job are critical. Staff make the decision if they like the job or not. This decision is based not only on whether they like their manager personally but very often on how much training they receive to help them feel confident in their role. With so much information to cover it can be difficult to choose the priority; health and safety or job skills? The result is usually a bit of everything but not necessarily enough detail in anything.