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Organisation Description

Our mantra is simple: Education for everyone everywhere. We use the e-learning technology to widen participation in accredited education and training. We also provide a range of learning and development consultancy services. Our focus is delivering the courses and qualifications that you want.

CPD Courses and Workshops Available

  • Introduction to Customer Service

    Online Course | Hügel Learning LLP

    Hügel Learning LLP

    This introductory course explores the basics of customer service. Using real world examples the course takes you through the differences between internal and external customers; dressing professionally; body language and speaking to customers; using empathy and how to deal with difficult customers; especially situations where you cannot say yes. The course contains clear definitions of key terminology and is broken down into manageable sections. Each section is assessed as you go through. The pass mark is 60% and you will receive a verifiable certificate you can print off straight away. The course will take approximately 1 hour.

  • Equality, Diversity and Inclusion in the Workplace

    Online Course | Hügel Learning LLP

    Hügel Learning LLP

    This course introduces the key concepts of equality, diversity and inclusion; and how they can be applied in the workplace. The course covers The Equality Act (2010), which includes protected characteristics, direct and indirect discrimination, harassment and victimisation, your responsibilities under the Equality Act 2010, and The public sector equality duty. This compliance course is essential for staff working in the public; private and third sectors. The pass mark is 60% and participants will receive a verifiable certificate which can be printed off straight away. The course will take approximately 1 hour.