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Organisation Description

A business solutions company with a proven track record in showing clients how to chart new ways of working which yields results. In training the participants are challenged and developed to drive improved performance and customer focus.

CPD Courses and Workshops Available

  • Business Communications And Writing Skills

    Training Course | Swords Consultancy Ltd

    This course is aimed at stimulating the thinking of the participants and engaging them in understanding and developing the principles and key elements in business communications.

  • Business Planning

    Training Course | Swords Consultancy Ltd

    A detailed delivery and discussion on how to develop a business plan with emphasis on financial, people and contingency planning. Case studies and practical exercises will be conducted

  • Customer Service And Relationship Management

    Training Course | Swords Consultancy Ltd

    Opening with the key elements of customer management and the type of customer service which can be provided to them. Understanding the difference between internal and external customers and how to manage both. This then moves to linking the level of customer service provided with customer relationship management and their overall collective alignment with organizational strategy.

  • Emotionally Intelligent Project Management

    Training Course | Swords Consultancy Ltd

    This programme takes a candid and jargon free approach in teaching people how to manage projects, both the tasks and the people. It takes the learner through the process from set up of a project through to project closure. It places a strong emphasis on the importance of good leadership and works with the learners to develop their self-awareness and confidence

  • Leading An Effective Management Team

    Training Course | Swords Consultancy Ltd

    Leaders focus on people above tasks and the focus of the training is on the role and responsibilities of leaders, the functions of leadership and their role in building and leading an effective management team. Communication is key to strong leadership and this encompasses mindful communication, effective listening and self-image and how to manage and develop it. Focus on core values and the alignment of personal values to organisational values. Building the confidence of the team while managing conflict are also covered, while the ultimate focus is on people over results

  • Management In Practice

    Training Course | Swords Consultancy Ltd

    Stimulate your thinking and be guided through a review and assessment of how you put your managerial skills into practice. People and process focused in understanding the changing role of management, through to coaching, motivating and developing themselves and others. An intense, comprehensive and participative workshop developed to ensure improved effectiveness in managing

  • Office Administration Skills

    Training Course | Swords Consultancy Ltd

    Work through from the physical office environment regarding equipment, layout, technology, roles and responsibilities etc. Through to workflow planning, and diary and time management. Then work on the key skills required in terms of communication, active listening, business and report writing and managing self-image. The programme closes with a strong emphasis on customers whether they are internal and/or external and the levels of service being provided to them.

  • Performance Management

    Training Course | Swords Consultancy Ltd

    The programme is about process and people and how to build the performance management processes and then how to implement the key activities of performance appraisal etc. We take the participants through all the key elements from recruitment, through to competency assessment, how to conduct effective appraisals and how to provide effective and objective feedback, all with a focus on the career path development of staff

  • Presentation Skills

    Training Course | Swords Consultancy Ltd

    Presenting yourself and your ideas with confidence, impact and great conviction is the primary benefit for professionals. Providing you with strategies on how to make an effective presentation; how to speak interestingly while remaining professional in your tone and how to effectively put together presentations that are made out of great material.

  • Successful Consultative Selling And Negotiations Skills

    Training Course | Swords Consultancy Ltd

    We open with the definition of sales versus marketing, and the importance of the customer in the entire sales process. Customer segmentation is discussed in the context of knowing the customer and their needs; their value to the organisation and the sales approach. We guide on how to develop a sales strategy and detailed planning; where and how to identify prospects and how to assess yourself on your sales skills. In discussing a consultative sales model, we work through the key steps for the salesperson including a detailed work-through on the four rules of negotiations and how to apply them

  • Financial Analysis For SMEs, Corporate Bankers & Business Clients

    Training Course | Swords Consultancy Ltd

    We take the participants through the basic financial statements, working up to advanced financial analysis and investment analysis, with emphasis on the difference and key indicators. They are guided in understanding the concept of working capital and the most important challenges of any workout requirement in the business cycle. Additionally they are taught about financial and credit risk and how to work them out re their projections and overall costs

  • Train The Trainer

    Training Course | Swords Consultancy Ltd

    This programme is delivered in two modules. It focuses on the key stages from identifying and analysing training needs to determining the best training intervention. In this training programme, we take them through the design process based on the training objectives, we work through the content flow; the training room layout, how to structure and deliver the programme, how to handle the participants, difficult questions and time. Finally we work through the importance of training evaluations and during the two modules the participants have the opportunity to put the training into action by means of delivering three presentations. Each participant receives a train the trainer facilitation manual which they work through as the training progresses

  • Efficient Customer Driven Process Management

    Training Course | Swords Consultancy Ltd

    This is centred around the sales process in an organization and takes the participants through understanding how and why the sales process needs to be linked to all other internal and external related processes. The customer is key in an organization and this programme guides the participants in understanding the customer journey / experience and all the related business processes; how they are structured and how they are aligned with the business objectives and customer segments. The programme concludes with the participants revising existing processes; realigning them around the customer and increased efficiencies and working out how to communicate them and to build more measurable pipelines.

  • Marketing and Customer Relations in the Financial Services Sector

    Training Course | Swords Consultancy Ltd

    This programme will provide an understanding of the core principles of Marketing in an environment which places the Customer at the heart of the organisation. The participants will gain a greater appreciation of what is involved in new product development; product management and anticipating and understanding customer needs as they relate to both the private and corporate customer. They will learn how to approach different types of customers and how to understand their requirements so that their needs can be met.

  • Training Needs Analysis

    Training Course | Swords Consultancy Ltd

    This programme highlights the need and value of a training needs analysis process; it works through the various stages and works with the participants in customising this process for their organisations. The planning of the process; how and when to conduct it and ultimately how to analyse the findings are worked through in detail. The various sources of information which could feed into the TNA are discussed and ultimately the links between the TNA and career path and succession planning is discussed.

  • Office Administration Skills

    Online Course | Swords Consultancy Ltd

    This is the eLearning version of a classroom programme – working through from the physical office environment; planning and time management; to communications and customer service. We provide practical guidance with handouts that are customisable to the individual learner’s organization.

  • Customer Service Management

    Online Course | Swords Consultancy Ltd

    This course is suitable for those interfacing directly with their internal and external customers, those responsible for developing and managing customer service, customer care or customer value programmes and those involved in customer segmentation and setting customer service KPIs.

  • How to Become a Great Workplace Coach

    Online Course | Swords Consultancy Ltd

    This program will guide you through the concept and process of coaching your employees. You will learn the key coaching skills; how to use the coaching model and how to conduct the coaching meetings. By providing coaching to your employees; you will enable them to engage in their self-reflection to help them focus on key aims and objectives; supporting their personal and professional development plans.

  • Your Assertiveness Mindset and How to Develop It

    Online Course | Swords Consultancy Ltd

    This short course provides tips and techniques to assess; develop and practice your assertiveness; self-confidence and self-awareness skills. A must for everyone in today’s fast-paced world of work and living.

  • How to Communicate Effectively

    Literature | Swords Consultancy Ltd

    This short programme will support your effective communications in all situations including dealing with customers; colleagues; the elderly; teenagers; in a cross-cultural environment and with the various types of difficult people. It provides tips and techniques to assess; develop and practice your communication and listening skills.