Showing 13 of 13 results
Business
Level 1 Essential Helplines Skills
Helplines Partnership
Essential Helpline Skills is a foundation level course; recommended for those who are new to helplin...
Training Course
Business
Level 2 Developing Helplines Skills
Helplines Partnership
Developing Helpline Skills is recommended for helpline workers; volunteers and call handlers who hav...
Training Course
Business
Level 3 Advanced Helpline Skills
Helplines Partnership
Advanced Helpline Skills is recommended for helpline workers; volunteers and call handlers who have...
Training Course
Business
Impact Practice and Measuring Outcomes for Helplin...
Helplines Partnership
How to capture; record and measure the impact of a helpline service can be a challenge for organisat...
Training Course
Business
Level 1 - Essential Helpline Skills Online
Helplines Partnership
Essential Helpline Skills Online is a foundation level course; recommended for those who are new to...
Online Course
Business
Level 2 - Developing Helpline Skills Online
Helplines Partnership
Developing Helpline Skills Online is recommended for helpline workers; volunteers and call handlers...
Online Course
Business
Level 3 - Advanced Helpline Skills Online
Helplines Partnership
Advanced Helpline Skills Online is recommended for helpline workers; volunteers and call handlers wh...
Online Course
Business
Responding to Suicidal Callers Training
Helplines Partnership
How to respond to service users who present with suicidal thoughts or plans is a common concern for...
Training Course
Business
Vicarious Trauma - Having a Healthy Workplace
Helplines Partnership
The cumulative effects of handling emotional and distressing contacts can negatively impact on a per...
Online Course
Business
Safeguarding for Helplines
Helplines Partnership
This course will help increase your knowledge and understanding of safeguarding; not only in the bro...
Training Course
Business
Volunteer Management
Helplines Partnership
This course provides vital insights on why people volunteer whilst also exploring who best to manage...
Training Course
Business
Digital Helpline Skills
Helplines Partnership
Digital-based support requires different approaches; understanding and techniques to telephone helpl...
Training Course
Business
Managing Repeat Callers
Helplines Partnership
Utilising some of the techniques introduced in our three helpline skills courses but taking a more d...