This one-day “Advanced Selling Skills” workshop addresses the old paradigms of business-to-business sales; and introduces the new mind-set of solution-based sales that work well in... Read more
This two-day “Essential Management Skills” workshop will enable you to return to the workplace with a range of skills and behaviours that you can use to manage yourself and... Read more
This two-day “Essential Selling Skills” workshop provides techniques and strategies for: understanding the sales process; overcoming objections; closing the sale; and exceeding... Read more
This one-day “Telephone Selling Skills” workshop covers all the essentials for: generating more leads; setting up appointments; making sales over the telephone; and making cold... Read more
This two-day “Sales Management Skills” course is for people who managing sales teams; and provides skills and techniques to improve sales-performance.
Anti-social behaviour continues to be a key area of concern for communities. ASB early intervention prevents escalation; saving time and money. This course is for officers; team leaders... Read more
Many people simply suffer in silence; fearful of reprisals. A few will complain. Housing teams must understand how to encourage and support those experiencing ASB to come forward and... Read more
Asbestos is a hazardous substance; every year over 4;500 people die from asbestos related diseases; such as lung cancer. Anyone likely to disturb or damage asbestos containing materials... Read more
This course is designed for officers; team leaders and managers within housing management and supported housing teams. The rules governing assured shorthold tenancies are different and... Read more
We all communicate every day; but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch; tone and body language are... Read more
Under the Control of Substances Hazardous to Health Regulations 2002; employers need to either prevent or reduce their workers’ exposure to substances that are hazardous to their... Read more
A well-thought-out approach to rent arrears is one of the vital strands in an overall income management strategy. This requires all providers to understand the underlying causes of... Read more
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