The delegate will learn the key principles of managing the discipline and grievance procedure with confidence.
The delegate will learn the essentials of how to manage time and tasks through proper planning to ensure a reduction is stress levels and successful completion of those jobs on your... Read more
The delegate will gain an understanding of managing diversity within the workplace and promote inclusion.
The delegate will understand about the essential skills of marketing be able to explain the component parts of the marketing mix.
Delegates will learn the basics of marketing skills. This highly enjoyable and interactive workshop examines the essential skills of effective marketing. The course focuses in detail on... Read more
The delegate will learn about the essentials of providing outstanding customer service.
Anyone who has not received any formal training in field sales or is about to undertake that role.
The delegate will learn the principles applied to gaining agreement from others and how to get them to make a firm commitment.
The delegate will learn how to offer feedback in a clear; concise and motivational way.
The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.
The delegate will learn how the most effective teams often go through a process of difficulty and evolution in order to be able to perform to their full potential.
The delegate will explore the key elements of excellent mentoring skills.
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