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Using the latest technology, Flow delivers a continuously evolving learning and development solution tailored to the hospitality and tourism sector, providing accredited, certificated training throughout the industry.

Easily tailored to fit into your business, Flow will have a significant impact on productivity and profitability by developing and motivating staff, reducing training costs and increasing sales. Flow has been designed to inspire learning through our comprehensive portfolio of innovative and engaging online modules. We also deliver control and visibility of all learning and development activity through our versatile and intuitive management system, The Flow Zone.

CPD Courses and Workshops Available

  • Cask Ale

    Online Course | Flow Hospitality Training

    This module teaches you all the skills required to serve cask ale. You will learn all the background information you require; such as the history of beer; how to receive and store cask ale in your cellar and how to pour the perfect pint. You will cover: Defining Cask Ale; Storing Cask Ale; Preparing Cask Ale and Serving Cask Ale.

  • Cellar Management

    Online Course | Flow Hospitality Training

    This module teaches you all the skills required to work in a beer cellar from storage to service. You will learn about cellar equipment; how to receive deliveries and how to store beer in your cellar as well as how to pour the perfect pint. You will cover: Knowing your Cellar; Working in a Cellar; Cellar Safety and Hygiene and The Perfect Serve.

  • Coffee

    Online Course | Flow Hospitality Training

    By completing the FLOW coffee training module; you will learn all you need to know about preparing and serving delicious tasting coffee ensuring your customers are served a perfect cup of coffee every time. You will cover: Coffee Origins & Characteristics; The Essential Equipment; The Perfect Espresso; Preparing the Milk; Making Great Coffee; Latte Art; Caring For Your Equipment.

  • Creating Cocktails

    Online Course | Flow Hospitality Training

    This FLOW module will provide you with the knowledge and skills required to become a competent bartender. You will cover: History of Cocktails; Cocktail Equipment; Cocktail Methodology; Cocktail Production; Cocktail Development.

  • Customer Service

    Online Course | Flow Hospitality Training

    This module will teach you the main principles of providing excellent customer service. The key focus of this training is to exceed customer expectations and create customer delight using the FLOW service concept. You will cover: Fashioning Service Excellence; Looking to Impress; Overcoming Obstacles; Working Together.

  • First Aid

    Online Course | Flow Hospitality Training

    This FLOW module will ensure you are fully aware of the correct procedures to follow in the event of a medical emergency or illness. You will cover: First Aid at Work; Emergency First Aid; Injuries and Illnesses; Wounds and Bleeding.

  • Food Allergens

    Online Course | Flow Hospitality Training

    The Food Allergens module is designed to deliver training on allergens legislation. You will cover: What a Food Allergen Is and How It Affects The Body; How To Deal With An Allergen Related Customer Query; Recognising The Immediate Signs And Symptoms Of An Allergic Reaction.

  • Food Safety

    Online Course | Flow Hospitality Training

    This FLOW module covers all the training you are legally required to undertake if you are involved in the preparation; cooking and storage of food in your workplace. You will cover: Food Legislation; Bacteria in Food; Food Poisoning; Food Contamination; The Food Journey….purchase to service; Cleaning; Hygiene and Health at Work.

  • Guest Service

    Online Course | Flow Hospitality Training

    This module will teach you the main principles of providing excellent guest service. The key focus of this training is to exceed your guests’ expectations. You will cover: Fashioning Service Excellence; Looking to Impress; Overcoming Obstacles; Working Together.

  • Health and Safety

    Online Course | Flow Hospitality Training

    This FLOW module will ensure you are fully aware of the importance of a safe and healthy working environment and how to protect yourself and others in the workplace. You will cover: Health and Safety at Work; Risk Assessments; Accidents at Work; Manual Handling; The Control of Hazardous Substances; Fire Prevention; First Aid At Work; Health and Hygiene at Work.

  • Licensing

    Online Course | Flow Hospitality Training

    As a member of staff working in licensed premises you are required to understand licensing law and responsible serving practices. Therefore it is essential you are fully aware of your responsibilities in serving alcohol. This FLOW module will guide you through all the essential training you require. You will cover: The Licensing Act [2003]; Children; under 18’s and alcohol; Alcohol awareness; Social responsibility and you; Drug awareness in the licensed trade; Dealing with conflict.

  • Service That Sells

    Online Course | Flow Hospitality Training

    This FLOW module equips you with essential skills and techniques to enable you to become competent and effective in maximising your sales within your workplace. You will cover: The Good Sales Person; Successful Selling; Sales Opportunities.

  • The Bartender

    Online Course | Flow Hospitality Training

    This module teaches you all the skills required to enter the world of professional bartending: You will learn everything from weights and measures responsibilities to essential product knowledge to drinks presentation and of course to taking care of your customers. You will cover: The Good Bartender; Knowing Your Bar; Product Knowledge; Bar Service.

  • The Receptionist

    Online Course | Flow Hospitality Training

    This module will equip you with the knowledge and skills to excel in your role as a hotel receptionist. The training aims to ensure that you can provide the best possible service to your guests. You will cover: The Good Receptionist; Working as a Receptionist; Knowing your Hotel; Handling Reservations; Checking your Guest In and Out.

  • The Waiter

    Online Course | Flow Hospitality Training

    This FLOW module covers all the essential practical skills and knowledge required to help you feel professional and confident in dealing with your diners. You will cover: Working in a Restaurant; Product Knowledge; Setting a Table; Taking Orders; Tray Service; Plate Skills; Order of Service.

  • Wine

    Online Course | Flow Hospitality Training

    This FLOW module introduces you to the world of wine. You will learn how to serve the wine correctly; how to taste wine and how to combine wine with food. You will cover: The World of Wine; Wine Styles; Serving Wine: Tasting Wine; Wine with Food.

  • Working in a Kitchen

    Online Course | Flow Hospitality Training

    This module equips you with some of the basic skills and knowledge you will require to work effectively in a kitchen. You will cover: Knowing Your Kitchen; Handling and Maintaining Knives; Food Knowledge; Personal Hygiene.

  • The Housekeeper

    Online Course | Flow Hospitality Training

    This module will equip you with the knowledge and skills to excel in your role as a housekeeper. The training aims to ensure that you can provide the best possible service to your guests. You will cover: The Good Housekeeper; Working in a Hotel; Caring for Your Rooms and Your Guests.

Flow Hospitality Training
Exchange Tower
19 Canning Street
Edinburgh
EH3 8EG

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