This course looks at the importance of the hospitality sector and the role of service staff in offering professional customer service; demonstrating good communication skills; and... Read more
This module covers various models for giving constructive feedback; measuring performance and listening.
This course looks at emotional intelligence and having the ability to understand and manage your emotions and those of others around you.
This course demonstrates how the terms ‘equality’; ‘diversity’ and ‘inclusion’ can often be used interchangeably yet have different meanings. The... Read more
Change is always needed in this modern and busy world. Companies should view change as part of an ongoing process and not a separate part of their business. This module covers the key... Read more
A management report is a document which includes information to support the decision-making process within an organisation. Specifically; it presents; clarifies and identifies... Read more
This module looks at the responsibilities and skills involved in managing team performance; in order to achieve the best outcome for your business.
Understanding the reasons; drivers and reactions to change is very important before starting to manage change. This module will enable you to plan for the implementation of change in... Read more
Operational management is a multi-disciplinary field that focuses on managing all aspects of an organisation’s operations in order to produce a quality product or service. The... Read more
This module defines an organisational strategy and covers creating strategy via vision and mission statements; performing a gap analysis; implementing strategy; monitoring progress and... Read more
This course describes the current responsibilities of any food outlet under the law; with regards to a safe workplace; safety of plant and machinery and systems; safely storing articles... Read more
This course enables those working in the hospitality sector to prepare and clear customer and dining areas for table service; following safe and hygienic working practices.
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